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Shipping & Returns



We can deliver anywhere in the mainland UK only.

We do not deliver to North or South of Ireland.

Order cut off time for that working day dispatch is - 1.30pm. All items will be in stock unless specified otherwise.

We have a range delivery services depending on the type of products you order –

UK (Does not include NI)


All UK orders will be sent on a 2 day service unless specified.

We use a carrier company that requires a signature on receipt.

Carriage charges are detailed below – (Any order above the order value stated below will be delivered FOC)


Orders under £20 - £10.00 delivery charge
Orders between £20 and £50 - £5.00 delivery charge
Orders over £50 - FREE Delivery

Important Information –

  1. Maximum of 30kg per parcel

  2. Signature proof (POD) available on request

  3. Freight is subject to cubic conversion at 167kg per cubic metre

  4. Unless otherwise stipulated all Goods for delivery will be despatched by the conveyance of the Supplier’s choice. Where the purchaser requires a different means of conveyance any cost must be paid by the Purchaser. This includes Timed and Saturday Deliveries.

  5. Whilst every effort will be made to avoid delay no responsibility is undertaken for meeting any specific delivery dates. Accordingly no liability will be accepted for any direct or indirect loss which may be caused by delayed delivery.

  6. Risk in the Goods shall pass to the Purchaser on delivery.

  7. The Supplier reserves the right to charge carriage to all destinations outside mainland UK.

  8. Claims for damaged or missing goods may only be accepted if signed as such on receipt, and confirmed in writing enclosing a copy of the delivery note within three days.

  9. The supplier reserves the right to charge a haulage and packing charge on the following goods: - Electrical items weighing 30kg or over, tile adhesives, grouts, floor screeds and similar products, Dukkaboard and accessories. This may be imposed irrespective of the order value.

  10. These terms apply to any sale unless agreed in writing with your account manager.

Returns Policy


Subject to point 1 below, Goods may be returned to the supplier for credit or exchange for up to ten working days after the date of delivery provided that the delivery note or invoice number is quoted.


Save for Goods returned under the clause above, returned Goods will only be accepted by the Supplier if they are in a sound and re-saleable condition. Whether Goods are sound and re-saleable shall be for the sole decision of the Supplier. Any goods which the Supplier deems to be not re-saleable will only be returned to the Purchaser at the specific request of the Purchaser and at the Purchaser’s expense. Notwithstanding the discretion of the Supplier in deciding whether goods are sound and re-saleable, goods will not be deemed re-saleable if they are returned in anything but their original packaging or the quantities of the goods returned are different from those originally supplied. It is the responsibility of the Purchaser to ensure returned goods are well packed as credit may be refused for goods damaged on the return journey.


Where goods returned for credit or exchange are goods which have been supplied in boxes or in quantities credit notes or exchange of goods will only be given if the goods are returned in their boxes and/or in the same quantities supplied to the Purchaser. Credit notes will normally only be issued if the Suppliers Collection Note has been issued to the Purchaser.


1) Save for goods returned under the clauses above, Source reserves the right to make a charge for handling and restocking equal to 20% of the sale price of the goods returned plus the return carriage charge.


2) Goods especially obtained for the Purchaser may not be returned for credit or exchange.


3) When making a request to return products to us it should be made within the following timescales:

  • Shortage and damaged goods - 24 hours (if signed such on receipt)

  • Picking errors (i.e. wrong goods) - 3 working days

  • Faulty goods - 3 working days

  • Goods no longer required - 10 working days


You should always obtain a signature (i.e. proof of collection) from the person collecting goods for return.

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